Paping Hotel & Spa - Rest Vonck by Flow

Everyrhing was great,apart from our door key kepting getting blocked.

This hotel, which was once a cozy family hotel, no longer has that appearance at all. It is clear that upper management (Flow) is doing everything they can to keep personnel costs down as much as possible in this branch of the chain: - no restaurant anymore. - a bar that has to run entirely on the only receptionist on duty in the evenings. The music that is then turned on is sufficiently loud so that the place quickly becomes unpleasant. Could be on purpose, because it closed at 10:30 PM. - a drinks menu in the bar was not available. You just had to order blindly without knowing what the offer or prices were. - a more limited breakfast buffet than before, with a minimum of staff used: at a certain point, at least 5 "cozy" tables with a nice view had not yet been cleared by the waitress, so we had to take a seat at the back. The waitress couldn't do anything about it, because she barely had time to replenish bread and toppings and refill the coffee machine, so clean plates also became scarce. So she didn't have time to ask everyone who came in for their room number. The style and way of working has changed so much that this has become a completely impersonal check-in/check-out Motel where no one pays attention to the customer anymore, only to the administration. We booked the room online with breakfast and a 3-course dinner included. We were very surprised when we learned upon arrival that dinner was not taking place in this hotel, but in De Zon. That's not correct. Such matters should be mentioned in advance. If we had known this, we would not have booked our room here, but perhaps in De Zon, so that we did not have to leave the hotel to eat. In our case this was a "walk" of about ten minutes in the pouring rain both ways. I guess management thinks they are doing the right thing. I rather expect that they are completely ruining a hotel that once had a very pleasant atmosphere.

I would not recommend this hotel to anyone. Prior to the weekend we only had the booking confirmation e-mail, no extra information whatsover. Upon arrival the check in woman didn't know for sure if the room was already clean (we arrived at 16:00, check in is from 15:00...). The bed was made but there were flies in the room, dead musquitos on the walls everywhere, the toilet was dirty, there were stains on the floor, etc etc. Our balcony was next to the train passing, so there is that. It was 10 degrees outside but it was boiling hot in the room(?) We came for the Spa and were disappointed. You can only do treatments on saturdays appereantly, would have been nice to know that in advance. The steam room was broken, you have to leave the hot tub every 5 minutes to push a button the turn it on, there was mold, the swimmingpool smelled like old water and it was dirty everywhere. They don't explain anything to you at the hotel so you just have to figure out that you need a seperate card to access the spa, not just your roomkeycard. Almost all of the showers are cold or have no pressure. The restaurant is expensive and they had forgotton our reservation. I'm severly allergic to nuts and mentioned it in my booking information and again at the start of dinner. First course; cashew nuts in the salad. This has never happened to me in any restaurant ever. We've paid for the dinner with the booking, so only had to pay for our drinks. The price was 84 EUROS. Two teas, some water, and a bottle of wine. What the hell....